- Plans 100% Complaint Resolution By December
Consumers within Eko Disco network would be receiving more meters as the company is set to install more meters in a renewed effort to bring an end to estimated billing regime.
Chief legal officer, Eko Distribution Company, Mrs. Wola Joseph-Ojoye, confirmed that the company will begin another round of metering project to ensure customers within the network are metered. Joseph-Ojoye hinted that investors had recently invested in acquiring more metres which would be rolled out soon, and that the Disco plans to attain a 100 per cent complaint resolution before the year ends.
The legal officer said this at a news conference highlighting the disco’s activities on its forthcoming Customer Service Week to commence nationwide on October 1. The Eko Disco’s Company Secretary said that the company which was rated in the National Electricity Regulation Commission (NERC) first quarter report remained the first among issues like metering, billing efficiency.
She said that the disco was currently the lowest in terms of ATC and loss reduction which was achieved through CAPEX investment. She said that impacted much on attaining the achievement. According to her the company is currently standing at 82.3 per cent which is relatively high considering the industry it operates.
She said that the Eko Disco as a distribution company was constantly ensuring it does its best to ensure effective delivery in spite of the constant pipeline vandalism. She said this had affected power generation and leads to transmission constraints. She also listed some of the challenges facing the Disco as by-passing of electricity, energy theft, stealing of cables and tariff which does not reflect the current exchange rates.
Joseph-Ojoye, then said that the forthcoming Customer Service Week, themed,” Experience Happens Here’’ would afford customers the opportunity to have all their complaints addressed. The six-day programme would include feeding of 500 people in poor community within its license area, and creating awareness on the importance of the customer service week.
Others, the barrister said would include random phone calls to customers thanking them for their patronage and assuring them of satisfying service as well as celebrating some officials that met or exceeded targets. Also, the head Customer service department, Ms. Iyiola Ezichi urged customers to always use the various medium of communications on the social media to get their complaints addressed.